<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

Enhanced operational efficiency for a manufacturing company

<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

The company, a renowned leader in the household appliances industry, is headquartered in Istanbul, Turkey. With a robust global presence, it operates over 10 modern production facilities across Turkey, Romania, China, South Africa, and Thailand.

Client

Agentforce

Salesforce Solutions

Manufacturing

Industry

Limited Access to Interaction History
Fragmented Customer Data
Inefficient Manual Processes with delays and errors
Lack of Customer Insights
Impersonal Communication

Challenges Outline

~2 months

Duration

1 Solution Architect
1 Salesforce Developer

Vimera Team

<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

Business Goals

Improve the quality of customer service and reduce response time to requests
Obtain relevant sales forecasts based on collected data
Reduce time spent on data retrieval for sales representatives

<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

Challenges

Solutions

The company's service agents were unable to obtain a quick summary of past interactions to provide better support.

Disparate systems made it difficult to have a unified view of customer data.

Manual processes for tracking leads, managing orders, and responding to customer inquiries resulted in delays and errors.

The lack of a complete picture of customers made it difficult to anticipate their needs and trends.

Communication with the client was not personalized enough to engage them and lead to purchase or order satisfaction

After an in-depth analysis of the client's requests, tasks and processes, the Vimera team proposed to use the capabilities of Agentforce — an autonomous AI application offering specialized, always-on support for employees and customers. It leverages business knowledge to perform tasks aligned with its role and purpose, ensuring targeted outcomes. Built using the Salesforce Platform's Agent Builder, AI Agents can handle standard and custom tasks, streamlining operations and enhancing support.

Using Agentforce Agent Builder, Vimera’s team created new topics, instructions and actions for AI Agent, replacing the company's legacy chat solution.

Vimera's developers empowered AI Agent with automation, so customer support reps now just tell AI Agent to create or update records instead of doing it manually.

Based on the company’s analytics data, AI Agent developed by Vimera’s team, can create insightful predictions and propose the next best action.

Vimera’s developer added functionality which allows AI Agent to show summarized information about a particular piece of data in seconds, based on the agent’s request.

Vimera’s team used Prompt Builder to create AI-driven responses for various scenarios. This helped reps craft personalized, impactful emails faster.

Agentforce

AI Agent

2

3

1

<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

Results

Agentforce improved case resolution by over 40% in the first few weeks of use

The time to create emails is predicted to decrease by 80%

1,000-1,500 estimated hours saved in contact personnel time

<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

Our testimonials

We continue to work with them, and we highly recommend them.

Nicholas Chang
VP of Sales & Marketing
Flower Company
Miami, Florida, US

See the full review on Clutch

They generally are happy to work on all aspects of custom Salesforce development.

Fedor Orth
Head of Software Engineering
Clear Aligner Provider
Berlin, Germany

Discuss your task with our team

<script> (function(){ function t_ready(e) { "loading" != document.readyState ? e() : document.addEventListener ? document.addEventListener("DOMContentLoaded", e) : document.attachEvent("onreadystatechange", function() { "loading" != document.readyState && e() }) } var t396_waitForFinalEvent = function() { var e = {}; return function(t, n, o) { o || (o = "Don't call this twice without a uniqueId"), e[o] && clearTimeout(e[o]), e[o] = setTimeout(t, n) } }(); function checkscale() { let e = document.querySelectorAll(".t396__artboard_scale .animat .tn-atom"); Array.prototype.forEach.call(e, function(e) { let t = window.getComputedStyle(e.closest(".tn-atom__scale-wrapper")).transform; if(t!='none') { e.closest(".tn-atom__scale-wrapper").style.removeProperty("transform"), e.closest(".animat").style.transform = t } }) } t_ready(function() { if (window.isFirefox || window.isOpera) { let e = document.querySelector("body"), t = document.createElement("style"); if (e.appendChild(t), t.setAttribute("id", "nlm011delete"), t.type = "text/css", t.styleSheet ? t.styleSheet.cssText = ".animat{display:none!important;" : t.appendChild(document.createTextNode(".animat{display:none!important;")), document.querySelectorAll(".t396__artboard_scale").length > 0) { let elList = 0; let count = 0; let int = setInterval(function() { let e = document.querySelectorAll(".t396__artboard_scale .animat"); let elList2 = e.length; if (elList == elList2) { count += 1; if (count == 3) { clearInterval(int); if (e.length == document.querySelectorAll(".t396__artboard_scale .animat .tn-atom").length) { checkscale(); setTimeout(function() { checkscale(); }, 0); let e = document.querySelector("#nlm011delete"); null !== e.parentNode && e.parentNode.removeChild(e), window.addEventListener("resize", function(e) { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }, !0); window.addEventListener("orientationchange", function() { t396_waitForFinalEvent(function() { window.isMobile ? document.documentElement.clientWidth !== window.tn_window_width && checkscale() : checkscale() }, 500, "resizeruniqueid") }); } } } else { count = 0; elList = elList2; } },50); } } }); })() </script> <style> .animat{ overflow:hidden!important; } </style>

We provide a wide range of services

Salesforce Implementation & Customization

Salesforce Consulting & System Architecture

Salesforce Integration

Salesforce Org Audit

Salesforce Org Support

Salesforce Quick Start

Salesforce AppExchange Applications Development

Data Management & Migration

Migration to Salesforce Lightning