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Travel & Hospitality

Industry

The client is a popular tourism agency based in Bellinzona, Switzerland that promotes and markets tourist programs and excursion services for both leisure and business, provides services in the field of sports tourism, has an extensive partner hotel, house, flat network.

Client

Salesforce Solutions

Challenges Outline

~ 6 months

Duration

1 Salesforce Developer

Vimera Team

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Build a platform to provide the systematic registration of hotels, houses, flats, for all accommodations from 1 to 4 beds, campsites, and farmhouses, rented out for tourist purposes in order to obey the new Tourism Law that came into force on February 2022. From February 2022, a new procedure for the letting of tourist accommodation on online platforms (Airbnb, Booking.com, Expedia, e-domizil, etc.) and offline platforms (brochures, etc.) came into force. The new draft law was a key element in ensuring the quality, competitiveness and safety of the tourism and hospitality sector.

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Any new rent request should have been approved by competent Ticino Manucipality, to be verified by the competent Regional Tourism Organisation and other parties, involved in the process according to the law. Upon completion of the request form, a unique ID number should have been assigned and provided to a requester. This identification number must appear in every advertisement on online platforms, websites and offline publications.

Any rent request created or deleted should have been passed to the strictly secured Police system, that integration should have met all security requirements such as CA-Signed Certificate, IP restriction and so on.

Creation of rent requests via the portal should have had a clear path and guide all stakeholders through the steps, allowing continue the draft request from the last saved step and to find a request by a unique number, and track the status.

The platform had to have the branding and styling of the company.

The Vimera developer set up and configured the Customer Experience site with audiences for different stakeholders. Landlords registered via the portal, filled out the form online, and automatically get the number at the end of the procedure.

The Vimera developer configured branding and style, login and registration pages on the portal according to business requirements.

The Vimera developer set up a multi-step process of request submission (a request is a result of filling out an online form), and set up various email notifications at different times, for example when registering on the site, when filling out a form, reminding the municipality that the application needs to be submitted or vice versa.

The Vimera developer configured a multi-approval logic.

The Vimera developer implemented an integration with the Police system for when the request is approved or rejected in order to create or delete the request in the system accordingly.

The Vimera developer created a custom logic in order to check if the user who visited the website after the registration for the first time has to be redirected to its profile to fill in the information previously skipped when the registration was acquired.

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The client received a special platform to handle tourists’ registrations regarding permanent residence.

Improved data consistency due to the provided integrations with the police system, it became easier to search, track and manage information in different databases.

Boosted user experience by implementing features that helped the client to deliver an enhanced experience in a fast and easy way.

Everything is done in the company's corporate colors and style, which increases engagement and positively affects the company's reputation.

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Nicholas Chang
VP of Sales & Marketing
Flower Company
Miami, Florida, US

Fedor Orth
Head of Software Engineering
Clear Aligner Provider
Berlin, Germany