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Increased Efficiency, Quality, and Scalability for a MedTech Company
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The client provides medical advice services within the company-developed software. Medical workers can track the history of each patient’s disease and manage fast and timely communication between doctors and patients.
Client
- Household System
- Experience Cloud portal
- Out-of-the-box solutions
- Care Plan Management
- Intelligent Appointment Management
- Questionnaire
- NextGen Connect
Salesforce Solutions
- Inability to expand and enter new markets
- Complexity and high cost of IT infrastructure maintenance
- A lack of coordination among different departments
Challenges Outline
- Healthcare
- Software
Industry
>1,5 years
Duration
- 1 Technical Lead
- 1 Salesforce Developer
- 1 Salesforce Admin
- 1 QA
Vimera Team
Health Cloud
NextGen
Experience
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Business Goals
- Standardize and convert medical data to International Format
- Improve the efficiency of medical officers by automating processes
- Enhance service quality and patient experience for higher satisfaction and loyalty
- Implementation of a highly scalable and expandable system with minimal costs
Challenges
Solutions
The company previously relied on its proprietary format for patient medical records, which hindered the expansion of services and entry into new markets.
Customer data was stored in the organization's local storage system. The constant growth in data volumes and the maintenance required to support the IT infrastructure resulted in increased costs.
There was a lack of coordination among different departments and healthcare professionals, and the distributed nature of data prevented a complete view of the patient.
Customer data was stored in the organization's local storage system. The constant growth in data volumes and the maintenance required to support the IT infrastructure resulted in increased costs.
There was a lack of coordination among different departments and healthcare professionals, and the distributed nature of data prevented a complete view of the patient.
The Vimera team implemented a step-by-step approach for migrating data from an on-premises database to the NextGen EHR system.
The Vimera team configured the Household feature in Health Cloud, empowering healthcare providers to efficiently manage and coordinate care for individuals within a household. This feature offers a consolidated view of household-related information, enhances communication and collaboration among family members and care teams, and ultimately improves the coordination and delivery of healthcare services.
The Vimera team implemented bidirectional integration between the NextGen EHR system and Salesforce Health Cloud using the NextGen Connect (formerly Mirth Connect) integration engine. This integration has improved care coordination by allowing healthcare providers to access and update patient information in real-time through both systems.
The Vimera team set up and configured the Experience Cloud portal that enabled seamless communication and collaboration among patients, physicians, and healthcare staff through a user-friendly portal. The Vimera team successfully developed the following solutions:
a) Intelligent Appointment Management to streamline and optimize the process of scheduling and managing appointments.
b) A comprehensive Questionnaire to collect necessary patient data before treatment prescription, with questions categorized into medical groups such as allergic reactions and genetic diseases.
The Vimera team implemented a Care Plan Management solution in Salesforce that allows healthcare providers to access and review customized care plans. Our solution includes department-specific medical templates, providing pre-defined treatment actions based on medical indications. This automation streamlines the care planning process, improving efficiency and enhancing patient care.
The Vimera team configured the Household feature in Health Cloud, empowering healthcare providers to efficiently manage and coordinate care for individuals within a household. This feature offers a consolidated view of household-related information, enhances communication and collaboration among family members and care teams, and ultimately improves the coordination and delivery of healthcare services.
The Vimera team implemented bidirectional integration between the NextGen EHR system and Salesforce Health Cloud using the NextGen Connect (formerly Mirth Connect) integration engine. This integration has improved care coordination by allowing healthcare providers to access and update patient information in real-time through both systems.
The Vimera team set up and configured the Experience Cloud portal that enabled seamless communication and collaboration among patients, physicians, and healthcare staff through a user-friendly portal. The Vimera team successfully developed the following solutions:
a) Intelligent Appointment Management to streamline and optimize the process of scheduling and managing appointments.
b) A comprehensive Questionnaire to collect necessary patient data before treatment prescription, with questions categorized into medical groups such as allergic reactions and genetic diseases.
The Vimera team implemented a Care Plan Management solution in Salesforce that allows healthcare providers to access and review customized care plans. Our solution includes department-specific medical templates, providing pre-defined treatment actions based on medical indications. This automation streamlines the care planning process, improving efficiency and enhancing patient care.
2
3
1
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Results
Medical officers time saving & redistribution. Doctors and nurses can concentrate on more prioritized patients and their plans of treatment. Care Plan Management and Household solutions help our customers to organize and manage treatment, to accelerate health care delivery.
Boosted patient experience. The customer has enhanced the patient’s satisfaction receiving medical services with the help of the experience portal. Which increases the level of patient satisfaction with the quality of service and reduces the outflow of clients.
Improved lead generation strategy. Now leads can log into the portal, fill out the questionnaire, and get a personalized care plan based on prescribed treatment. After receiving a care plan, it becomes easier to decide to be a client.
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We assign a wide range of services
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Salesforce Consulting & System Architecture
Salesforce Integration
Salesforce Org Audit
Salesforce Org Support
Salesforce Quick Start
Salesforce AppExchange Applications Development
Data Management & Migration
Migration to Salesforce Lightning