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Manufacturing

Industry

The client is a huge manufacturer of trucks, founded in Sweden in the late 1920s. Number of dealers & customer service points – 2200, number of countries where trucks are assembled – 12, number of employees – 11500.

Client

Salesforce Solutions

Challenges Outline

> 2 months

Duration

1 Salesforce Developer

Vimera Team

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The client set the goal to organize the work of their own sales and service chains, and partner distribution network based on Salesforce. The Challenges were about developing a scalable solution to easily organize the work of the new distribution chain, provide the access to insurance solutions, for example, extended warranty for components and assemblies, and finally organize an effective asset management system with end-to-end inventory numbers from production to CRM.

The Vimera team has configured integration between the client’s ERP system controlling manufacturing chains and Salesforce via database and Heroku Connector. This type of integration has been chosen to prevent exceeding the limit on external callouts in Salesforce from the integration platform side. In the case of Heroku connect requests from the database in Salesforce are not included in daily limits calculations. It allows us to implement a live-time list of produced tracks and spare parts synchronization.

All business logic in Salesforce is organized by working with the huge data volume principles. To reduce the possibility of performance degradation during accessing the machine list and assets, our team has provided the indexation of key fields. There was access to create short tables as well.

The dealer and distribution chain has been developed with the help of Partner Comunity with a number of forms and a strictly defined field of view.

To get access to the information about the additional insurance coverage the Vimera team has delivered a custom interface including direct integration with the client data bus. According to the list of selected wine numbers and the list of specified assets, the bus returned to the Salesforce a list of suitable insurance coverage with the calculation of the payment amount.

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Stable working system. The client has received a stable working system with a deep level of integration in the current ecosystem.

Accelerated new dealer programs & partnerships. The speed of deployment of new dealer programs and partnerships has increased significantly.

Set up seamless integration between ERP system and Salesforce CRM.

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Nicholas Chang
VP of Sales & Marketing
Flower Company
Miami, Florida, US

Fedor Orth
Head of Software Engineering
Clear Aligner Provider
Berlin, Germany