The client asked for a special donation management system to allow users to make donations and create cases and share their experiences. Based on the organization's requirements, the Vimera team offered Experience Cloud implementation and configuration with payment system building.
The Vimera team has built a special COMMUNITY integrated with payment system to let donators visit the community and make donations.
CASE MANAGEMENT configuration to enter the community and use mobile publisher to create cases from mobile devices.
KNOWLEDGE BASE and articles configuration have been delivered to get and share the experience with others donators.
Boosted donors' experience
Now the client has a solution where donors can easily make donations, find all information in the knowledge base and gain a positive experience.
Donors' engagement strategy enhancement
With the help of portal, the client enhanced its donor's engagement strategy and retained more donors.