Generative AI - Conversation Summaries & Conversation Catch Up

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Generative AI - Conversation Summaries and Conversation Catch Up. When a messaging session or voice call is transferred to an agent, or an agent requests help from a supervisor, Einstein shows the new participant a summary of the conversation to get them caught up.

Once everything is agreed upon, Vimera’s team gets started on your IT project.

Our team carefully reviews the information collected and prepares a tailored proposal;

We schedule a free call to clarify your needs and define the future project scope;