Einstein Article Recommendations

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Einstein Article Recommendations save agent time by suggesting relevant knowledge articles to solve customer cases. With a few clicks, build a model based on selected case and article fields. The model proactively examines new cases, identifies key language and suggests problem-solving articles. Recommendations appear in the Knowledge component of the Lightning Service Console, eliminating manual search and enabling quick attachment to cases.

Once everything is agreed upon, Vimera’s team gets started on your IT project.

Our team carefully reviews the information collected and prepares a tailored proposal;

We schedule a free call to clarify your needs and define the future project scope;