Einstein
Work Summaries

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Einstein Work Summaries automates case summaries by predicting and filling in key details such as summary, issue, and resolution. With Einstein's contextual understanding, the generated summaries become more accurate and detailed as chat sessions progress. When agents end a chat, Einstein promptly generates a new summary, issue, and resolution based on the complete conversation. It helps to boost agent efficiency and streamline service experiences.

Once everything is agreed upon, Vimera’s team gets started on your IT project.

Our team carefully reviews the information collected and prepares a tailored proposal;

We schedule a free call to clarify your needs and define the future project scope;