How to integrate data from third-party systems with your Salesforce Org?

This article is prepared by our Salesforce Certified Administrator Veronika Klimova.

Certainly! Jitterbit, Zapier, and MuleSoft are three popular platforms for data integrations, each with its own strengths and characteristics. The choice between them depends on your specific integration needs and requirements. Let's compare them based on various factors.

Complexity of Integrations

Jitterbit. Jitterbit is known for its flexibility and ability to handle complex data integration scenarios. It offers a range of connectors and supports both cloud-based and on-premises systems.

Zapier. Zapier is best suited for simple, automated workflows. It excels at connecting popular cloud applications and automating tasks but may not be as robust for highly complex integrations.

MuleSoft. MuleSoft is designed for handling complex enterprise-level integrations. It provides extensive capabilities for transforming and routing data between systems and offers a wide range of connectors and tools for this purpose.

Ease of Use

Jitterbit. Jitterbit has a user-friendly interface that allows both technical and non-technical users to create integrations easily. It offers a low-code approach for building integrations.

Zapier. Zapier is known for its simplicity and ease of use. It employs a visual builder and pre-built templates to make setting up integrations a breeze, making it accessible to non-developers.

MuleSoft. MuleSoft can be more complex to set up, especially for non-technical users. It requires a higher level of expertise to fully leverage its capabilities.


Jitterbit. Jitterbit can handle both small-scale and large-scale integrations, making it suitable for businesses of all sizes.

Zapier. While Zapier is excellent for small to medium-sized businesses, it may not be the best choice for large enterprises with extensive integration needs.

MuleSoft. MuleSoft is highly scalable and designed for large enterprises with complex integration requirements. It can handle high volumes of data and transactions.


Jitterbit. Jitterbit offers a wide range of connectors and supports various data formats, making it versatile in connecting different systems and applications.

Zapier. Zapier focuses on connecting popular cloud-based apps and may not have the same breadth of connectors as Jitterbit or MuleSoft.

MuleSoft. MuleSoft provides a comprehensive set of connectors and tools for connecting virtually any system or application, including legacy systems.


Jitterbit. Pricing for Jitterbit is typically based on usage and the number of connectors required, making it scalable but potentially expensive for extensive use.

Zapier. Zapier offers tiered pricing plans, including a free tier with limitations and paid plans based on the number of tasks and integrations.

MuleSoft. MuleSoft is often considered an enterprise-level solution and may have a higher upfront cost, but pricing varies based on the specific requirements of each project.

Support and Community

Jitterbit. Jitterbit offers customer support and has an active user community for sharing knowledge and best practices.

Zapier. Zapier provides support and documentation but may have limited community involvement due to its focus on simplicity.

MuleSoft. MuleSoft offers robust support and has an active user community, along with extensive documentation and training resources.

In conclusion, the choice between Jitterbit, Zapier, and MuleSoft depends on the complexity of your integration needs, your budget, and your technical expertise. Jitterbit is a solid choice for mid-sized businesses with moderate complexity. Zapier is excellent for simple, user-friendly integrations, while MuleSoft is best suited for large enterprises with complex, mission-critical integration requirements.

When making a decision, we take into account your specific use case and requirements.