Deliver Exceptional Service – Transform Your Support with Service Cloud Today

Salesforce Service Cloud Implementation

Boost customer satisfaction and loyalty by resolving issues faster with personalized support based on a 360-degree view of customer history and interactions.

Streamline service operations with automated case routing, omnichannel communication, and workflows that reduce response times and eliminate inefficiencies.

Empower your service team with AI-driven tools like Einstein Bots and a Knowledge Base, enabling agents to handle more cases and deliver accurate solutions quickly.

Improve productivity and reduce costs by automating repetitive tasks, minimizing manual errors, and optimizing agent workloads for maximum efficiency.

Within Salesforce Service Cloud you can

Service Cloud Capabilities

Case Management: Centralize customer issues and manage their resolution efficiently at every stage of the process.

Omnichannel Routing: Automatically route cases to the right agents based on skills and priority, ensuring quick and accurate responses.

Knowledge Base: Provide instant access to a centralized Knowledge Base for resolving issues faster and more effectively.

Service Analytics: Use real-time dashboards and reports to track performance, spot trends, and improve service operations.

Einstein Bots: Let your team focus on the most important and prioritized tasks, automate routine inquiries and enhance customer experiences with AI-powered chatbots.

Self-Service Portals: Let customers help themselves with user-friendly portals to find answers, submit cases, and track progress independently.

Enhance customer satisfaction, streamline support operations, and resolve cases faster.

Resolve cases faster and reduce response times

Provide agents with a 360-degree customer view

Enable self-service portals for customers to find answers and track cases independently

Use AI-powered Einstein Bots to handle routine inquiries

Streamline communication across all channels: email, chat, phone, social media

Track case resolution times and team productivity

Automatically follow up with customers on unresolved or escalated cases

Integrate with Slack or other tools to improve internal collaboration

Identify service trends and root causes of frequent issues using predictive analytics

Use AI features to enhance customer satisfaction

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Automate case processing with Einstein Case Classification that analyzes data from previous cases and helps you automatically populate key fields in new cases. AI predicts and populates fields such as product, priority, category or department based on data from previous referrals. Classified cases are automatically routed to the right agents or departments.

Automate and simplify the process of closing support cases with Einstein Case Wrap-Up. that analyzes historical case data to suggest the most likely values for key case fields, helping agents complete wrap-up tasks more efficiently. AI recommends likely values for fields such as case category, resolution, or next steps. It automates repetitive post-case activities, saving agents time.

Use Einstein Work Summaries to automatically create a summary for each completed case. It helps agents, supervisors, and other employees quickly understand a case and its resolution without having to manually analyze the details. Provides standardized summaries for all calls, improving analytics and follow-up interactions.

Audit your Service Cloud

FREE Health Check

Ensure your Salesforce CRM functions correctly, identify and rectify inefficiencies, check data security, get recommendations

1 business day

Basic Audit

All from a free audit + Check data quality and security, automations, integrations with 3rd-party systems, get guidance and recommendations

5 business days

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10 business days

All from a basic audit + Analyze purchased Salesforce features, licenses, check deeply integrations with 3rd-party systems, get guidance, reports and roadmaps for maximizing ROI and engagement

Detailed Audit

Salesforce Integration

Get a single source of truth by integrating with Salesforce. We will match you with the best integration solution based on your processes, scope of work, data, cost and implementation timeframe.

Our services

Salesforce Consulting

We will provide you with tailored solutions and advise on how to achieve better results in a shorter period of time by automating processes and routine things that help you focus on the essentials.

AppExchange App Development

We can build products for you on the Salesforce platform. We will create a unique app that is not included with Salesforce.

CRM Support

We will come to the rescue in your planned and emergency situations to deal with critical issues quickly and successfully.

Salesforce Audit

Rest assured that your Salesforce system works correctly and deliver maximum value. We can audit your Org and provide recommendations.

AI implementation

Empower your Sales, Service, Marketing with Einstein AI

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Salesforce Service Cloud Implementation

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