Salesforce Service Cloud Implementation

Case Management: Centralize customer issues and manage their resolution efficiently at every stage of the process.

Omnichannel Routing: Automatically route cases to the right agents based on skills and priority, ensuring quick and accurate responses.

Knowledge Base: Provide instant access to a centralized Knowledge Base for resolving issues faster and more effectively.

Service Analytics: Use real-time dashboards and reports to track performance, spot trends, and improve service operations.

Einstein Bots: Let your team focus on the most important and prioritized tasks, automate routine inquiries and enhance customer experiences with AI-powered chatbots.

Self-Service Portals: Let customers help themselves with user-friendly portals to find answers, submit cases, and track progress independently.

Enhance customer satisfaction, streamline support operations, and resolve cases faster.

Resolve cases faster and reduce response times

Provide agents with a 360-degree customer view

Enable self-service portals for customers to find answers and track cases independently

Use AI-powered Einstein Bots to handle routine inquiries

Streamline communication across all channels: email, chat, phone, social media

Track case resolution times and team productivity

Automatically follow up with customers on unresolved or escalated cases

Integrate with Slack or other tools to improve internal collaboration

Identify service trends and root causes of frequent issues using predictive analytics

Automate case processing with Einstein Case Classification that analyzes data from previous cases and helps you automatically populate key fields in new cases. AI predicts and populates fields such as product, priority, category or department based on data from previous referrals. Classified cases are automatically routed to the right agents or departments.

Automate and simplify the process of closing support cases with Einstein Case Wrap-Up. that analyzes historical case data to suggest the most likely values for key case fields, helping agents complete wrap-up tasks more efficiently. AI recommends likely values for fields such as case category, resolution, or next steps. It automates repetitive post-case activities, saving agents time.

Use Einstein Work Summaries to automatically create a summary for each completed case. It helps agents, supervisors, and other employees quickly understand a case and its resolution without having to manually analyze the details. Provides standardized summaries for all calls, improving analytics and follow-up interactions.

Ensure your Salesforce CRM functions correctly, identify and rectify inefficiencies, check data security, get recommendations

1 business day

All from a free audit + Check data quality and security, automations, integrations with 3rd-party systems, get guidance and recommendations

5 business days

10 business days

All from a basic audit + Analyze purchased Salesforce features, licenses, check deeply integrations with 3rd-party systems, get guidance, reports and roadmaps for maximizing ROI and engagement

Industry
Services

Solutions

• Service Cloud
• Mobile App
• API

Country
Sweden

Industry
Software

Solutions

• Service Cloud
• Experience Cloud
• Migration from Zendesk

Country
Denmark

Industry
Healthcare

Solutions

• Service cloud
• Sales cloud
• Integration

Country
Germany

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Salesforce Implementation & Customization

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Data Management & Migration

Migration to Salesforce Lightning