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Improve travel quality, streamline booking processes, attract customers through marketing, and increase company revenue
Salesforce features for Travel & Hospitality
Salesforce benefits in Travel & Hospitality
Email tracking improvement
Improved customer service
Our cases in the field of Travel & Hospitality
Community Site implementation and Improved data consistency for a tourism agency
Solutions: Salesforce, Experience Cloud: Community Portal, Integration with 3rd party systems, User Profile, Audience Visibility, Custom Logic
Customer experience improvement and Boosted marketing strategy for operator of luxury resorts and timeshares
Solutions: Salesforce, Marketing Cloud: Journey
Builder, Mobile Studio, Email Builder
Customer experience improvement and Increased brand awareness with boosted engagement program for a travel agency
Solutions: Salesforce, Marketing Cloud: Data Migration, Double Opt-In, Preference Center, Newsletter Landing Page, Journeys
Setting up dynamic email templates allows you to use a single email that displays specific information for a specific resort based on city and location. Adaptive email template solution helps resize emails to display correctly on different devices
Transactional and Sales Emails
Setting up transactional and sales emails to improve the strategy of interaction with potential customers. For example, a transactional email can be sent in response to a customer’s interaction with the website. Sales emails can be sent when potential customers subscribe to promotional content
The Journey Builder solution helps manage the customer cycle and improve the customer experience quality. It allows you to create personalized routes. In addition, you can automatically send messages with relevant content based on real-time events
After completing the opt-in process, the new subscriber automatically receives a greeting card and a discount coupon. If the subscriber does not open the mailing within 6 months, then a special reminder will be sent to him.
Implementing a community portal solution to provide registration of tourism infrastructure such as hotels, apartments, guest houses, etc., to be rented out to tourists. Landlords have a year to apply for an ID number. They register through the portal, fill out the form online and automatically receive a registration number at the end.
Integration between Salesforce and the police station database to obtain data on registered tourists by filling out a form with the necessary tourist and landlord information. If the request is rejected by the municipality or landlord, the customer can delete the data sent earlier on their own.